Pagna Dental Clinic
According to our open methodology, this clinic scored 72.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 17 ranked clinics · Last checked: 26 August 2026
72.8/100
Positions by Rating Profile
- Overall Transparency & Trust#472.8/100
- Best for Expats#468/100
- Best for Dental Implants#470/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#570.2/100
- Best English-speaking Clinics#768.7/100
- Best for Families / Children#573.3/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found on pagnadental.com homepage or web search
Summary
Pagna Dental Clinic markets dental tourism services, offering over 60 treatments including implants, adult braces and cosmetic dentistry. Led by Dr. Song Pagna. English website; serves local and international patients.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17.5 of 20 points.
- No red flags identified in public sources.
Weaknesses
- AI & Search Visibility: 2.5 of 8 verifiable points (missing: mentioned for: best dentist Phnom Penh; mentioned for: English speaking dentist Phnom Penh; mentioned for: emergency dentist Phnom Penh; mentioned for: Phnom Penh dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
9 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Detailed price list, 9 categories [pagna-dental-clinic-deepen-12] | 3/3 |
| ✓ | Cleaning price listed [pagna-dental-clinic-deepen-13] | 2/2 |
| ✓ | Filling price listed [pagna-dental-clinic-deepen-14] | 2/2 |
| ✓ | Crown price listed [pagna-dental-clinic-deepen-15] | 2/2 |
| ✗ | Implant price listed Implant items listed but every price cell is blank [pagna-dental-clinic-deepen-7] | 0/2 |
| ✗ | Consultation price listed [pagna-dental-clinic-deepen-16] | 0/2 |
| ✗ | X-ray / imaging price listed [pagna-dental-clinic-deepen-17] | 0/2 |
Reputation & Reviews
17.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-26 (Toul Tumpoung branch) [pagna-dental-clinic-deepen] | 5/6 |
| ◐ | Google review volume as of 2026-08-26 (Toul Tumpoung branch) [pagna-dental-clinic-deepen] | 2/3 |
| ✓ | Review recency Most recent visible Google review ~3 months old as of 2026-08-26 [pagna-dental-clinic-deepen] | 3/3 |
| ✓ | Clinic responds to reviews as of 2026-09-25 [pagna-dental-clinic-deepen-24] | 2/2 |
| ✓ | No recurring complaints Low share, no shared theme among negative reviews [pagna-dental-clinic-deepen-10] | 2/2 |
| ✓ | No suspicious review patterns [pagna-dental-clinic-deepen-25] | 2/2 |
| ✓ | Active Facebook presence Facebook page "Pagna Dental Clinic" (17K followers) with posts up to 2026-08-06, found under the clinic's name; its About section gives the clinic's address and phone. [pagna-dental-clinic-presence] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; not referenced on the clinic's own site [pagna-dental-clinic-deepen-11] [s1] | 0/0.5 |
| ✓ | Other review platforms Has its own clinic profile on WhatClinic (55 verified reviews, 4.9). [s2] | 0.5/0.5 |
Medical Infrastructure
11.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Digital panoramic X-rays are part of the clinic's check-up service [pagna-dental-clinic-deepen-8] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery [pagna-dental-clinic-deepen-18] | 2/2 |
| ✓ | Pediatric dentistry [pagna-dental-clinic-deepen-19] | 1.5/1.5 |
| ✗ | Emergency care [pagna-dental-clinic-deepen-9] | 0/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✗ | WhatsApp / LINE available [pagna-dental-clinic-deepen-20] | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✗ | Pre-visit consultation possible Contact form is name/email/phone only [pagna-dental-clinic-deepen-21] | 0/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours [pagna-dental-clinic-deepen-22] | 1.5/1.5 |
AI & Search Visibility
2.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Phnom Penh", "English speaking dentist Phnom Penh", "dental implants Phnom Penh", "emergency dentist Phnom Penh", "Phnom Penh dental clinic for expats".
| ✗ | Mentioned for: best dentist Phnom Penh [pagna-dental-clinic-deepen-2] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Phnom Penh [pagna-dental-clinic-deepen-3] | 0/1 |
| ✓ | Mentioned for: dental implants Phnom Penh [pagna-dental-clinic-deepen-4] | 1/1 |
| ✗ | Mentioned for: emergency dentist Phnom Penh [pagna-dental-clinic-deepen-5] | 0/1 |
| ✗ | Mentioned for: Phnom Penh dental clinic for expats [pagna-dental-clinic-deepen-6] | 0/1 |
| ✗ | Structured data on website [pagna-dental-clinic-deepen-23] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Song Pagna [s1] [pagna-dental-clinic-doclic] | DDS, implants (All-on-4/6/8), veneers | DCC-000204-PDL |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://pagnadental.com/ |
|---|---|
| Phone | +855 15 977 293 |
| https://www.facebook.com/pagnadentalclinic/ | |
| Google Maps | Map listing |
| Address | #175 St 163 corner St 476, Phnom Penh, Cambodia 12152 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://pagnadental.com/contact/ | No tripadvisor.com link on the clinic site (home, price list, contact and service pages checked on 2026-09-25) | 2026-09-25 |
| s2 | https://www.whatclinic.com/dentists/cambodia/phnom-penh/pagna-denta… | WhatClinic clinic profile "Pagna Dental Clinic", #175 St 163 corner St 476, Phnom Penh: 55 verified patient reviews, 4.9; ServiceScore "Outstanding" from 128 interactions (checked 2026-10-01) | 2026-10-01 |
| pagna-dental-clinic-doclic | https://dcc.hpc-cambodia.com/dcc/index/memberInformation/ZGoyUVc0b0… | DCC member detail page: name (given in Khmer script, transliterated as 'Song Pagna'), DOB 28/11/1987, gender male, license no. DCC-000204-PDL, registration no. DCC-000204, working province Phnom Penh, approval date 31/1/2019 — matches Pagna Dental Clinic's Dr. Song Pagna (name, Phnom Penh location, phone last 6 digits 977293 match clinic contact). | 2026-08-25 |
| pagna-dental-clinic-deepen | https://www.google.com/maps/place/PAGNA+DENTAL+CLINIC+%28%E1%9E%96%… | No Facebook link listed on Google Maps business panel as of 2026-08-26 (website field only shows pagnadental.com) | 2026-08-26 |
| pagna-dental-clinic-deepen-2 | search:best dentist Phnom Penh | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pagna-dental-clinic-deepen-3 | search:english speaking dentist Phnom Penh | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pagna-dental-clinic-deepen-4 | search:dental implants Phnom Penh | AI/search visibility scout 2026-08-26: local pack + own dedicated /dental-implants page indexed in organic results for 'dental implants Phnom Penh' | 2026-08-26 |
| pagna-dental-clinic-deepen-5 | search:emergency dentist Phnom Penh | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pagna-dental-clinic-deepen-6 | search:dentist for expats Phnom Penh | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| pagna-dental-clinic-deepen-7 | https://pagnadental.com/price-list/ | The "Dental Implants" table lists 8 items (Dental Implant Placement, All-On-4, All-On-6, Bone graft, Sinus lift, etc.) but every price cell in the page's HTML table is empty — the only category on the page with no prices | 2026-09-25 |
| pagna-dental-clinic-deepen-8 | https://pagnadental.com/check-up-and-consultation/ | Check-up & Consultation page: "Dental X-rays: Digital Panoramic X-rays and 3D X-ray are essential in helping Dentists to detect dental problems like dental cavities and gum disease" | 2026-09-25 |
| pagna-dental-clinic-deepen-9 | https://pagnadental.com/ | Checked home, price list (English and Khmer), contact, about and all 17 service pages linked from the menu - no emergency, urgent or same-day wording anywhere | 2026-09-25 |
| pagna-dental-clinic-deepen-10 | https://www.google.com/maps?cid=8040330979284427297&hl=en | 1-2 star share 3.6% of 166 reviews; negative reviews cover different issues (a filling coming loose months later, a documentation/passport-policy complaint, a communication and chemical-burn complaint during whitening) with no repeating theme | 2026-09-25 |
| pagna-dental-clinic-deepen-11 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Pagna%20… | TripAdvisor search for "Pagna Dental" on 2026-09-25 returned 12 results (an education fund in Siem Reap, dental museums in the US, hotels); none is this clinic | 2026-09-25 |
| pagna-dental-clinic-deepen-12 | https://pagnadental.com/price-list/ | Price-list page has itemised USD prices for scaling, filling, extraction, denture, surgery, crowns, root canal and orthodontic treatment | 2026-09-25 |
| pagna-dental-clinic-deepen-13 | https://pagnadental.com/price-list/ | "Dental scaling and polishing $10" | 2026-09-25 |
| pagna-dental-clinic-deepen-14 | https://pagnadental.com/price-list/ | "Dental Filling $10" | 2026-09-25 |
| pagna-dental-clinic-deepen-15 | https://pagnadental.com/price-list/ | "Ceramic crown $150", "Zirconium crown 300$-350$" | 2026-09-25 |
| pagna-dental-clinic-deepen-16 | https://pagnadental.com/price-list/ | Price list read in English and Khmer: no consultation item among the priced categories; the Check-up & Consultation service page describes the service without a fee | 2026-09-25 |
| pagna-dental-clinic-deepen-17 | https://pagnadental.com/price-list/ | Price list read in English and Khmer: no X-ray item, although the check-up page names panoramic X-rays; the list itemises other services down to $10 differences | 2026-09-25 |
| pagna-dental-clinic-deepen-18 | https://pagnadental.com/price-list/ | "Dental Surgery" priced category: surgical extraction, apicectomy, gingivectomy | 2026-09-25 |
| pagna-dental-clinic-deepen-19 | https://pagnadental.com/ | Services nav lists "Pediatric Dentistry" as a dedicated category | 2026-09-25 |
| pagna-dental-clinic-deepen-20 | https://pagnadental.com/ | No wa.me or api.whatsapp link in the raw HTML of the home or price-list pages | 2026-09-25 |
| pagna-dental-clinic-deepen-21 | https://pagnadental.com/ | Contact Form 7 fields are your-name, your-email, tel-phone plus a recaptcha; no service or date selection | 2026-09-25 |
| pagna-dental-clinic-deepen-22 | https://pagnadental.com/ | Header/footer: "Mon - Sat 08:00 - 19:00 | Sunday 08:00 - 12:00" — weekday close at 19:00 and Sunday hours both published | 2026-09-25 |
| pagna-dental-clinic-deepen-23 | https://pagnadental.com/ | No application/ld+json blocks found on the home or price-list pages | 2026-09-25 |
| pagna-dental-clinic-deepen-24 | https://www.google.com/maps?cid=8040330979284427297&hl=en | Owner reply to Timothy (2026-06-25): "Thank you very much, we're appreciated your feedback and happy to have you as our client..." | 2026-09-25 |
| pagna-dental-clinic-deepen-25 | https://www.google.com/maps?cid=8040330979284427297&hl=en | Histogram 93.4% 5-star (not 100%); reviewed dates span 2021-2026; mixed account histories | 2026-09-25 |
| pagna-dental-clinic-presence | https://www.facebook.com/pagnadentalclinic/ | Facebook page "Pagna Dental Clinic" (17K followers, Dentist and dental surgery), read 2026-10-02; newest post 2026-08-06; 92% recommend (39 reviews); address House 175, Street 163, Sangkat Toul Tumpung 2, Khan Chamkarmon, Phnom Penh (given in Khmer); phone +855 15 977 293; website pagnadental.com, the clinic's own site | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Facebook presence re-checked on 2026-10-02: live Facebook page confirmed. |
| 2026-09-29 | Corrected 2026-09-29: active Facebook presence now unverified: no Facebook search is on record, so the absence of a page is not established. |
| 2026-09-25 | Re-read on 2026-09-25: the clinic's home page, price list (English and Khmer), all service pages and contact page, and its Google listing. Recorded: a detailed price list for cleaning, filling, crowns, extraction, surgery and orthodontics; implant items are listed but published with no price attached; no consultation or X-ray price; digital panoramic X-rays as part of check-ups; oral surgery and pediatric dentistry offered; published hours include a Sunday opening and a 19:00 weekday close; no emergency-care wording; no WhatsApp link or online booking form; no business-entity structured data on the site. Google listing: newest review 2026-08-14, active owner replies; no recurring complaint theme; no signs of manipulated reviews. Not found: a TripAdvisor profile. |
| 2026-08-26 | Deepen 2026-08-26: rechecked Toul Tumpoung branch on Google Maps (address/phone match exactly); rating/reviews updated 4.7/71 -> 4.8/166. Added WhatClinic (rating, ServiceScore, 2025 award, 3 additional named dentists: Dr. Khon Phanuch, Dr. Sreng Chhaytith, Dr. Chorn Chanvisith) and smilejet.app as independent external sources beyond the clinic's own site and the DCC registry already cited; both were previously uncited (s2, s3), now cited under onOtherPlatforms. NOTE: pin coordinates from the Maps share-link carry only 4-5 decimal precision (11.5355, 104.91406) rather than the usual 7; this is the precision Google's own link generator returned today and could not be improved without further disambiguation among 3 same-named branches. Visibility scout: present only for the implants query. |
| 2026-08-25 | License verification 2026-08-25 against Dental Council of Cambodia (DCC) public dentist registry: doctor Song Pagna found, active dentist license DCC-000204-PDL, Phnom Penh practice province, DOB and phone consistent with the clinic's own site. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.